L’Occitane’s experiential Toronto flagship
French beauty brand L’Occitane has refurbished its Canadian flagship store in Toronto.
L’Occitane’s ‘glocal’ strategy focuses on tailored customer service standards and personalised services presenting an immersive and connected new shopping model with new standards for customer experience.
The new store features digital and sensory elements including a curved video wall and suspended ‘sensorial capsure pods.’ Natural stone flooring and a botanical ceiling installation reflect natural materials, while automated rain shower sinks encourage ‘test.and play’ interaction with products. A radiating sun installation is set within the ceiling.
Images from InsideRetail