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L’Occitane’s experiential Toronto flagship

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French beauty brand L’Occitane has refurbished its Canadian flagship store in Toronto.

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L’Occitane’s ‘glocal’ strategy focuses on tailored customer service standards and personalised services presenting an immersive and connected new shopping model with new standards for customer experience.

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The new store features digital and sensory elements including a curved video wall and suspended ‘sensorial capsure pods.’ Natural stone flooring and a botanical ceiling installation reflect natural materials, while automated rain shower sinks encourage ‘test.and play’ interaction with products. A radiating sun installation is set within the ceiling.

Images from InsideRetail